FAQs

 

Are We Still Shipping Orders?

Absolutely, we will continue to ship but we are experiencing extreme delays due to the COVID-19 Pandemic. We are currently shipping orders within 1-4 weeks. We always try to ship as soon as possible.We also ask that our customers understand that handcrafting herbal medicine requires much patience, especially during a worldwide pandemic. Once your item is prepared to ship you will receive an automated tracking email. Please allow 24-48 hours to see an update.

Returns, Cancellations and Refunds

At this time, for the health and safety of our team and our customers we do not accept product returns. We also cannot accommodate order cancellations or refunds. ALL SALES ARE FINAL. 

Contacting Us During COVID 19

Due to extremely high order volume, we are currently receiving more emails than usual it is advised to contact us by email to: ORDERS@LETSBEVEGAN.COM  Please be advised that it can take up to 48 hours to receive an email response. We are currently not able to respond to social media DMs. 

Impact of Covid-19

As we all cope with the consistently unforeseen impact of Covid-19 LBV is directly impacted by government guidelines on social distancing, essential business rules and the indirect impact of shipping delays from our vendors and to our clients.  As the guidelines continue to evolve, we continue to work hard to provide you with quality products and customer services to the best of our ability. We are currently working with limited staff. We are also constantly experiencing delays from our vendors and suppliers. We are ALL working around the clock to serve everyone and stay safe. Please understand that we all must be patient during these times, especially when working with small, independent businesses.

 

Cookies

Our online ordering system uses a cookie to record a unique reference on your computing device so that we can keep track of your order as you use the system. This cookie, that’s saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous records that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won’t allow them then unfortunately you won’t be able to use our online store.

Please refer to your internet browser’s help section to see how to enable cookies on your computing device. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our site. This may involve the use of a cookie that will not expire at the end of your browsing session.

 

Ownership of Information

LBV creates and holds sole ownership of all the pictures and descriptions for the website. This information is copyright of LBV and may not be used by any other party without express permission of LBV. The LBV website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with LBV or where LBV has expressly requested the process.

Changes

We reserve the right, at our sole discretion, to change or modify portions of this agreement at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date this agreement was last revised. You may read a current, effective copy of this agreement at any time by selecting the “Terms of Use” link on the Site.

Ordering

When placing an order, you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order, we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation. If you have any questions please email Samantha@letsbevegan.com.  All sales are final.

 

Privacy Policy

We at LBV take the privacy of our customers and the protection of their personal details very seriously. Due to the ordering process, certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Acts 1998 to 2003, solely by LBV.

LBV does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual.

 

 

 

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